This Refund Policy outlines our guidelines for cancellations and refunds on movie ticket bookings made through CamboCine. Please read this policy carefully before making a booking.
Cancellation Window
- Full refund for cancellations made at least 2 hours before showtime
- No refund for cancellations made less than 2 hours before showtime
- No-shows are not eligible for refunds
How to Request a Refund
To request a refund:
- Go to My Bookings in your account
- Select the booking you wish to cancel
- Click on Cancel Booking
- Confirm your cancellation
- Refund will be processed automatically
Refund Processing
- Refunds are processed within 5-7 business days
- Funds will be returned to the original payment method
- You will receive an email confirmation once refund is processed
- Processing times may vary depending on your bank
Exceptions
The following situations may qualify for exceptions:
- Cinema cancellation or change of showtime
- Technical issues preventing ticket validation
- Medical emergencies (documentation required)
- Force majeure events
Contact Us
If you have questions about refunds or need assistance, please contact us:
- Email: support@cambocine.online
- Phone: +855 23 888 888
- Use the Contact form for urgent requests
Note: This policy applies to standard ticket bookings. Special events, promotional tickets, and group bookings may have different terms. Please check your booking confirmation for specific details.